Privacy Policy

Privacy Policy for Chainroot‘s Blockchain as a Service (BaaS)

Last Updated: 2023-04-02

Chainroot is committed to protecting the privacy of our users and ensuring the security of your personal data when using our Blockchain as a Service (BaaS) platform. This Privacy Policy outlines how we collect, use, and protect your personal information when you access or use our BaaS platform and related services (collectively, the “Services“). By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. We may update this policy from time to time, and we encourage you to review it regularly for any changes.

Information We Collect

To provide our Services, we may collect the following types of information:

  1. A. Personal Information: When you sign up for an account with our BaaS platform, we may ask for your name, email address, phone number, and other personally identifiable information.
  2. B. Payment Information: If you choose to use our paid Services, we may collect your payment information, such as your credit card details and billing address.
  3. C. Usage Data: We may collect information about how you access and use our Services, including but not limited to your IP address, browser type, device information, pages visited, and other usage statistics.
  4. D. Blockchain Data: We may store and process data related to the transactions you perform on our BaaS platform, including public keys, transaction hashes, and other blockchain-specific data.
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How We Use Your Information

We use the information we collect for the following purposes:

  1. A. To provide, maintain, and improve our Services.
  2. B. To communicate with you, including sending you important notifications, updates, and promotional materials related to our Services.
  3. C. To process transactions and provide support for the Services.
  4. D. To monitor the usage of our Services and analyze trends to improve the overall user experience.
  5. E. To detect, prevent, and address technical issues, security threats, and fraudulent activities.
  6. F. To comply with legal and regulatory requirements, as well as to enforce our Terms of Service and other agreements.
  7. G. For any other purpose, with your consent.
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Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

  1. A. With service providers and partners who help us operate, maintain, and improve our Services.
  2. B. When required by law, regulation, or legal process, such as in response to a court order, subpoena, or government request.
  3. C. To protect the rights, property, or safety of our company, our users, or the public, including to enforce our Terms of Service and other agreements.
  4. D. In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
  5. E. Withdraw Consent: If the processing of your personal information is based on your consent, you have the right to withdraw your consent at any time by contacting us at [email protected]. Please note that the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
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Security

We take the security of your personal information seriously and implement industry-standard security measures to protect it from unauthorized access, modification, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

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Retention of Your Information

We retain your personal information for as long as necessary to provide our Services, comply with legal and regulatory requirements, and for other legitimate business purposes.

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Your Rights and Choices

You have certain rights and choices regarding your personal information:

  1. A. Access, Update, or Delete: You can access, update, or request deletion of your personal information at any time by contacting us at [email protected]. We may require additional information to verify your identity before processing your request.
  2. B. Opt-out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the instructions in those emails or by contacting us at [email protected].
  3. C. Data Portability: In certain circumstances, you may have the right to request a copy of your personal information in a structured, machine-readable format.
  4. D. Restrict or Object to Processing: You may have the right to restrict or object to the processing of your personal information, subject to applicable laws and regulations.
  5. E. Withdraw Consent: If the processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. Please note that the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
  6. F. Data Breach Notification: In the event of a personal data breach, we are committed to notifying you and the appropriate supervisory authority within 72 hours, whenever feasible, in accordance with GDPR requirements.
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International Data Transfers

Our Services may be accessed and used by users around the world. By using our Services, you acknowledge and agree that your personal information may be transferred to, stored in, and processed in countries outside of your country of residence, including the United States, where data protection laws may be different from those in your country. When transferring personal data outside the European Union, we implement appropriate safeguards to ensure the protection of your personal information. These safeguards may include Standard Contractual Clauses approved by the European Commission or adherence to an approved certification mechanism, such as the Privacy Shield framework, if applicable.

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Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to remove that information and delete the child‘s account.

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Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated“ date at the top. You are advised to review this Privacy Policy periodically for any changes.

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Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at: Email: [email protected] Your feedback and concerns are important to us, and we will do our best to address them promptly and effectively. If you are not satisfied with our response or believe that our processing of your personal information is not in compliance with applicable data protection laws, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

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